Buyer side advisory. 500+ enterprise clients across 11 vendor practices. Schedule a Call →
ServiceNow renewal advisory boardroom
Advisory / ServiceNow

ServiceNow Services 2026

We reset the renewal, contain the Now Assist uplift, and right size the user mix. Buyer side only.

Schedule a Call → Download the ServiceNow Playbook
25 to 45%Renewal Savings vs Quote
11Vendor Practices
Home/ServiceNow Services
500+ Enterprise Clients Industry Recognized $2B+ Under Advisory 11 Vendor Practices 100% Buyer Side Independent
When we help

Three moments we step in

Scenario 01
Renewal in the window
A ServiceNow renewal is due in twelve months. The quote carries a material uplift. You want a user mix reset and a multi year price lock before signing.
Scenario 02
Expansion on the desk
A new module, Now Assist, or ITOM expansion is being scoped. You need entitlement framing and discount logic before the rep books the deal.
Scenario 03
Audit or true up notice
ServiceNow has flagged a usage mismatch or true up claim. The response window is open and the renewal is sequenced behind it.
How we help

Four phase buyer side procedure

Phase 01
Scope and baseline
Engagement scope, current entitlement posture, and an independent buyer side user and module baseline. No data crosses to ServiceNow yet.
Phase 02
Deployment review
Usage reviewed against the baseline. User mix between fulfiller, requester, and approver tuned. Now Assist consumption modelled for legal sign off.
Phase 03
Negotiation
Negotiation sequenced across the renewal window and any true up. Multi year price book locked. Executive sponsorship briefed.
Phase 04
Close and side letter
Side letter signed. Uplift caps and Now Assist consumption terms locked. Entitlement governance handed over to the platform team.
Deliverables

What you get at close

01
Buyer side entitlement baseline
Independent measurement of the ServiceNow estate from instance exports, role assignments, and active fulfiller telemetry.
02
User mix optimization
Right sized split between fulfiller, requester, approver, and unrestricted roles. Forward forecast against headcount and module roadmap.
03
Renewal price book reset
Multi year price lock, uplift caps, swap rights, and add on entitlements. Discount benchmarked against comparable Fortune 500 deals.
04
Now Assist and AI framing
Per assist and provisioned consumption pricing pushback, pilot to production sequencing, and integration with the renewal envelope.
05
Side letter at close
Signed instrument preventing true up findings from following into the renewal or any successor agreement.
06
Executive briefing deck
CFO and audit committee summary of renewal posture, savings, residual risk, and recommended forward position.
Outcome

What changes after we engage

25 to 45%
Renewal savings
vs opening quote
30%
Average user mix
cost reduction
$18M
Single client
savings on record
3yr
Typical uplift
cap term
48hr
Engagement
opening time
Engagement model

Two ways to engage

Pick the option that matches your posture. Fixed Fee for a single renewal, expansion, or true up. Vendor Shield for continuous always on cover across the calendar year.

Option A

Fixed Fee Engagement

Scope
Single renewal, module expansion, Now Assist pricing reset, or true up response. Fixed scope from day one.
Timeline
Six to ten weeks typical. Same week start once scope is signed.
Pricing
Fixed fee. Quoted on scope. No hourly billing.
Best for
Live renewal cycle, active expansion, or true up notice with a defined end date.
Schedule a Call →
Option B

Vendor Shield

Scope
Continuous ServiceNow commercial cover. Entitlement monitoring, renewal oversight, standing buyer side counsel.
Timeline
12 to 24 month subscription. Renews annually.
Pricing
Annual subscription. Quoted on estate size.
Best for
Estates that closed a renewal and want never to enter the next cycle reactively.
Vendor Shield detail →
“
ServiceNow opened the renewal with a twenty two percent uplift and a Now Assist line item we had not asked for. Redress reset the user mix, removed the unwanted Now Assist tier, and locked a three year cap. The renewal closed below the prior year run rate.
Head of IT Procurement
Global insurance group, EMEA
Buyer side advisory boardroom

Your next ServiceNow motion is an opportunity

Renewal in the window. Expansion on the desk. True up notice in the inbox. We start where you are.

Schedule a Call → Download the ServiceNow Toolkit

Buyer side intelligence, monthly

One letter a month. Negotiation moves, ServiceNow renewal signals, and price book shifts.