Buyer side advisory. 500+ enterprise clients across 11 vendor practices. Schedule a Call →
Part of our ServiceNow services practice. Independent buyer side advisory across the full ServiceNow estate.
ServiceNow negotiation advisory boardroom
Advisory / ServiceNow Negotiation

ServiceNow Negotiation Service

We sequence the renewal, expansion, or RFP across the twelve month window and close 22 to 30 percent under the publisher's opening proposal.

Schedule a Call → Download the ServiceNow Renewal Toolkit
22 to 30%vs Opening Proposal
500+Enterprise Clients
Home/ServiceNow Services/Negotiation
500+ Enterprise Clients Industry Recognized $2B+ Under Advisory 11 Vendor Practices 100% Buyer Side Independent
When we help

Three moments we step in

Scenario 01
Renewal window
The next renewal is six to twelve months out. The opening proposal lands soon. You want a buyer side response ready before the publisher walks in.
Scenario 02
Expansion case
A new module, a new business unit, or a strategic ITOM, HRSD, or Now Assist expansion is in front of the executive committee.
Scenario 03
RFP cycle
You are running a competitive selection or a formal RFP against ServiceNow and one or two alternatives. We sit on the buyer evaluation panel.
How we help

Four phase buyer side procedure

Phase 01
Position and target
Subscription baseline, market benchmark, and a defensible target price book. Internal walk through with the executive sponsor.
Phase 02
Proposal review
Publisher opening proposal reviewed against the baseline. Commercial gaps identified. Counter proposal drafted.
Phase 03
Sequenced negotiation
Negotiation sequenced across the renewal window. Term, scope, ramp, and price book moved together. Executive sponsorship briefed.
Phase 04
Close and governance
Signed agreement, side letters, and a governance pack handed back to the customer team for the next twelve months.
Deliverables

What you get at close

01
Target price book
Defensible unit pricing, discount tier, and ramp target backed by 500+ buyer side engagements.
02
Counter proposal pack
Written counter to the publisher's opening proposal, with the buyer side narrative ready for the executive sponsor.
03
Contract architecture
Term, scope, ramp, price protection, and exit provisions designed against the next two renewals.
04
Side letter set
Audit cover, true up posture, and renewal mechanic clauses captured in side letters where the main paper resists.
05
Governance handover
Subscription monitoring rules, true up triggers, and renewal calendar handed back to the customer team.
06
Executive briefing deck
CFO and audit committee summary of the negotiated position, savings achieved, and residual risk.
Outcome

What changes after we engage

22 to 30%
vs publisher
opening proposal
100%
Counter proposal
delivered
3yr
Price book
locked
48hr
Engagement
opening time
0
Surprise true ups
after close
Engagement model

Two ways to engage

Pick the option that matches your posture. Fixed Fee for a single negotiation cycle. Vendor Shield for continuous always on oversight across renewals.

Option A

Fixed Fee Engagement

Scope
Single renewal, expansion, or RFP. Fixed scope from day one.
Timeline
Eight to twelve weeks typical. Same week start once scope is signed.
Pricing
Fixed fee. Quoted on scope. No hourly billing.
Best for
A live renewal, expansion case, or competitive selection with a defined end date.
Schedule a Call →
Option B

Vendor Shield

Scope
Continuous ServiceNow oversight. Renewal advisory, true up cover, expansion sequencing.
Timeline
12 to 24 month subscription. Renews annually.
Pricing
Annual subscription. Quoted on estate size.
Best for
Estates with a multi year ServiceNow commit and continuous expansion pressure.
Vendor Shield detail →
“
The publisher opened twenty seven percent above our model. Redress closed the renewal twenty four percent under that opening, on a three year locked price book.
Chief Procurement Officer, Global Insurance Group
Top ten insurer
Buyer side advisory boardroom

Your next ServiceNow negotiation is an opportunity

Renewal proposal incoming. Expansion case in front of the committee. RFP cycle underway. We start where you are.

Schedule a Call → Download the Toolkit

Buyer side intelligence, monthly

One letter a month. Negotiation moves, audit signals, and price book shifts.