Negotiating SAP support and maintenance fees at the broader SAP renewal cycle. The Standard Support framework, the Enterprise Support framework, the third party SAP support framework, the SAP RISE bundled support framework, and the buyer side moves.
SAP support and maintenance fees typically run at twenty two percent of the contracted SAP license framework annually under SAP Standard Support, and at the upper customer scale under SAP Enterprise Support. The framework anchors the broader SAP support framework against the contracted SAP license framework, with the cumulative effect that SAP support fees compound across the contracted SAP framework and become a material commercial line item across the contracted SAP framework. This paper sets out the buyer side framework for negotiating SAP support and maintenance fees, the third party SAP support framework, the SAP support reduction framework, the SAP RISE bundled support framework, and the SAP support transition framework at the broader SAP renewal cycle. Read the related SAP services practice, the SAP knowledge hub, and the RISE with SAP and ERP Cloud advisory.
The SAP support and maintenance framework intersects with five principal commercial dimensions across the customer's broader SAP framework. One. The SAP Standard Support framework, which anchors the broader SAP support framework against the contracted SAP license framework at twenty two percent annually. Two. The SAP Enterprise Support framework, which anchors the broader SAP support framework at the upper customer scale. Three. The third party SAP support framework, which delivers material commercial leverage against the broader SAP support framework typically at fifty percent of standard SAP support cost. Four. The SAP RISE support framework, which folds support into the broader RISE with SAP subscription framework. Five. The SAP support transition framework, which anchors the broader SAP support framework against the customer's actual SAP support transition framework. The five dimensions compound across the broader SAP framework, with the cumulative effect that the SAP support framework typically delivers fifteen to thirty percent savings at the broader SAP renewal cycle.
Chief Information Officers, Vice Presidents of IT Procurement, SAP Center of Excellence leaders, and broader procurement leaders running the next SAP support and maintenance renewal cycle. The paper is written for SAP customers running SAP S/4HANA, SAP ECC, SAP RISE, and the broader SAP enterprise framework, with material SAP support spend across the broader SAP enterprise framework.
The buyer side framework for negotiating SAP support and maintenance fees, the third party SAP support framework, the SAP support reduction framework, the SAP RISE bundled support framework, and the SAP support transition framework at the broader SAP renewal cycle.
Used across more than five hundred enterprise software engagements. Independent. Buyer side. Built for procurement leaders running the next SAP support renewal cycle.
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SAP support and maintenance fees typically compound across the broader SAP framework. Redress reframed the framework around the customer actual SAP support deployment, the actual third party support framework, and the actual SAP RISE bundled support framework. Twenty seven percent saving against the broader SAP support framework.
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