Oracle Third-Party Support Providers: Rimini Street, Spinnaker Support, and Support Revolution Compared

The Oracle Third-Party Support Provider Market in 2026

The Oracle third-party support market has consolidated significantly since its inception in the mid-2000s. Three providers have established durable market positions: Rimini Street, founded in 2005 and the market's pioneer; Spinnaker Support, the premium alternative known for technical depth; and Support Revolution, a UK-based provider positioned for value and simplicity. All three deliver the core TPS value proposition — roughly half the cost of Oracle Premier Support, with no annual 8% uplift, and support for the current version without requiring upgrades.

The market distinction matters because the three providers have fundamentally different service models, risk profiles, and coverage scopes. Choosing the wrong provider for your Oracle environment creates operational problems that are difficult to reverse mid-contract. This comparison is designed to give you the information to make a considered selection rather than defaulting to the largest name.

Rimini Street: Scale, Breadth, and 2025 Legal Resolution

Rimini Street is the largest Oracle third-party support provider globally, with thousands of employees across North America, Europe, Asia Pacific, and the Middle East. Founded in 2005 by Seth Ravin, Rimini Street effectively created the Oracle TPS market and has maintained the widest product coverage of any provider.

Coverage Scope

Rimini Street covers Oracle Database (all major versions), Oracle E-Business Suite, JD Edwards EnterpriseOne and World, Siebel CRM, Hyperion, Oracle Fusion Middleware (WebLogic, SOA Suite, Oracle Forms and Reports, ADF, Identity Management), and Oracle Retail. This breadth makes Rimini Street the default choice for large enterprises with diverse Oracle portfolios spanning multiple product lines.

One coverage caveat is significant: in connection with the July 2025 settlement of the long-running Oracle v. Rimini Street litigation, Rimini committed to completing its wind-down of Oracle PeopleSoft support by July 2028. Organisations evaluating Rimini Street for PeopleSoft support should build this timeline into their planning — a three-year TPS contract starting in 2025 or 2026 may expire before Rimini completes the PeopleSoft wind-down, but a longer commitment or one extending past 2028 requires an alternative provider for PeopleSoft continuity.

Service Model

Rimini Street uses a dedicated senior engineer model for client relationships, with named engineers who develop familiarity with your specific Oracle environment. The company publishes response time guarantees of under two minutes for Priority 1 and Priority 2 issues. Custom code support is included in Rimini Street's standard contract, which is particularly valuable for Oracle EBS and JD Edwards environments with significant custom development.

Rimini Street also offers broader managed services, including Rimini Protect (security-focused services including virtual patching), Rimini Manage (managed services wrapping application management), and Rimini Watch (monitoring and alerting). These services allow Rimini to serve as a more comprehensive IT operations partner beyond pure break-fix support.

2025 Legal Settlement

The July 2025 settlement between Oracle and Rimini Street resolved a 15-year legal dispute that began with Oracle filing suit in 2010. The settlement terms included Oracle returning approximately 37.8 million USD to Rimini Street from attorneys' fees previously paid, with neither party admitting liability or wrongdoing. The settlement contained no blanket prohibition on Rimini Street's Oracle support services, and no injunction against Rimini's core business operations except for the agreed PeopleSoft wind-down. The resolution of this litigation removes the principal legal uncertainty that had historically complicated Rimini Street evaluations. Rimini Street's Oracle support business continues in full operation.

Best Fit For

Large enterprises with diverse Oracle estates spanning Database, EBS, JD Edwards, Siebel, and Fusion Middleware. Organisations that want a single TPS partner covering their entire Oracle portfolio. Organisations with significant custom code requiring dedicated engineer expertise.

Spinnaker Support: Technical Depth and IP Discipline

Spinnaker Support is the second-largest Oracle TPS provider and positions itself as the premium alternative to Rimini Street, particularly for complex multi-vendor Oracle environments and organisations with heightened concerns about the intellectual property practices of their support provider.

Coverage Scope

Spinnaker Support covers Oracle Database, Oracle E-Business Suite, JD Edwards EnterpriseOne and World, PeopleSoft HCM and Financials, Siebel CRM, and Oracle Fusion Middleware. Unlike Rimini Street, Spinnaker has not announced any PeopleSoft wind-down — making Spinnaker the preferred provider for organisations with PeopleSoft workloads that require long-term TPS coverage beyond 2028. Spinnaker also covers SAP alongside Oracle, which is relevant for organisations managing both Oracle and SAP estates under TPS.

Intellectual Property Approach

Spinnaker Support differentiates itself on intellectual property compliance. Spinnaker's support methodology is designed to avoid the IP exposure areas that led to Oracle's litigation against Rimini Street. Specifically, Spinnaker does not download Oracle patches or support materials from My Oracle Support on behalf of clients and does not cross-use support materials between client environments — practices that Oracle argued were infringing in the Rimini Street litigation. For organisations with legal or compliance requirements around IP risk in their supply chain, Spinnaker's stricter IP protocols provide a meaningful reduction in legal exposure.

Service Model

Spinnaker Support uses a high-touch service model with smaller client-to-engineer ratios than Rimini Street, reflecting its premium positioning. Spinnaker's engineers typically have deeper specialisation in complex, multi-version Oracle environments and integration-heavy configurations. Response times for critical issues are competitive with Rimini Street. Spinnaker's smaller scale relative to Rimini Street means that coverage for some Oracle product versions or very large deployment footprints may require specific confirmation before contracting.

Best Fit For

Organisations with Oracle PeopleSoft workloads requiring TPS coverage beyond 2028. Organisations with heightened IP compliance requirements or legal/regulatory sensitivity about their support provider's IP practices. Organisations running complex, multi-vendor Oracle environments where technical depth and dedicated engineering relationships are priorities. Organisations with both Oracle and SAP TPS requirements that want a single provider.

Support Revolution: Value and Simplicity for Focused Oracle Estates

Support Revolution is a UK-based provider that occupies the value segment of the Oracle TPS market. With a lean operating model, Support Revolution typically delivers savings above 50% of Oracle's support fees — sometimes approaching 60% — making it the most cost-effective option for organisations with straightforward Oracle environments.

Coverage Scope

Support Revolution's primary coverage is Oracle Database and Oracle E-Business Suite, with more limited capability for Oracle Fusion Middleware and other Oracle application products. This narrower scope reflects Support Revolution's operational model: a focused, specialist provider rather than a broad-portfolio TPS firm. For organisations whose Oracle TPS requirements are concentrated in Database and EBS, Support Revolution's scope is sufficient and the pricing advantage is compelling.

Service Model

Support Revolution operates with fewer than 100 in-house employees, significantly smaller than Rimini Street's thousands of global staff or Spinnaker's several hundred. This lean model is both its cost advantage and its scale limitation. For mid-market organisations with consolidated Oracle estates, Support Revolution's focused team delivers effective support. For large enterprises with complex, multi-product Oracle footprints and 24x7x365 global support requirements across multiple time zones, Support Revolution's scale may be insufficient.

Best Fit For

Mid-market and upper-mid-market organisations with Oracle Database and EBS as the primary support requirement. Organisations in the UK and Europe where Support Revolution's geographic footprint is strongest. Organisations seeking the maximum cost reduction from TPS, where 55 to 60% savings are a priority over breadth of service capability. Oracle environments that are relatively simple and stable, without the customisation complexity or multi-product integration that benefits from Rimini Street's or Spinnaker's deeper resource pool.

Provider Comparison Matrix

The following comparison covers the key selection dimensions for each provider.

Product Coverage

• Rimini Street: Broadest coverage. Database, EBS, JD Edwards, Siebel, Hyperion, Fusion Middleware (WebLogic, SOA Suite, Forms), Oracle Retail. PeopleSoft wind-down by July 2028.
• Spinnaker Support: Database, EBS, JD Edwards, PeopleSoft, Siebel, Fusion Middleware. Also covers SAP. Strong PeopleSoft long-term option.
• Support Revolution: Database and EBS primary. Limited Fusion Middleware capability. Narrowest scope.

Pricing and Savings

• Rimini Street: Approximately 50% savings on Oracle's annual support fees. Flat or minimal annual escalation.
• Spinnaker Support: Approximately 50% savings. Premium positioning may mean slightly higher fees than Rimini for equivalent scope.
• Support Revolution: 50 to 60% savings. Lean model enables the deepest cost reductions for Oracle Database and EBS.

Scale and Geographic Reach

• Rimini Street: Global scale. North America, Europe, APAC, Middle East. Suitable for multinational enterprises with complex geographic support requirements.
• Spinnaker Support: Strong North America and Europe presence. Suitable for large to enterprise accounts with complex technical environments.
• Support Revolution: UK and Europe primary focus. Suitable for mid-market and UK-anchored organisations.

IP Risk Profile

• Rimini Street: Resolved litigation history. July 2025 settlement clarified legal status. No ongoing legal proceedings with Oracle. Residual IP discipline questions may remain relevant for risk-conscious organisations.
• Spinnaker Support: No litigation history with Oracle. Strictest IP compliance protocols. Lowest IP risk profile of the three providers.
• Support Revolution: No significant litigation history. UK-based regulatory environment. Mid-range IP risk profile.

The Selection Decision

Provider selection should be driven by three factors: product coverage match against your Oracle estate, scale requirements for your support model, and risk tolerance regarding IP compliance.

For large enterprises with diverse Oracle portfolios and global support requirements, Rimini Street or Spinnaker Support are the appropriate choices. The decision between them hinges on PeopleSoft requirements (Spinnaker if long-term PeopleSoft TPS is needed), IP compliance posture (Spinnaker for strictest IP protocols), and Oracle Retail coverage (Rimini for Oracle Retail). Rimini Street's broader managed services offering is a consideration for organisations interested in a more comprehensive IT operations partnership.

For mid-market organisations with concentrated Oracle Database and EBS environments, Support Revolution delivers the most cost-effective option. The savings difference between Support Revolution and the larger providers can be material at mid-market scale, and Support Revolution's focused scope is well-matched to the Oracle environments it serves.

Regardless of provider selection, complete the TPS decision framework assessment before contracting. Obtain quotes from at least two providers to create competitive pricing and confirm that your specific Oracle versions and configurations are explicitly covered in the provider's SOW. The TPS contract scope definition — particularly around custom code, interoperability support, and version upgrade restrictions — requires careful review before execution.